RE-OPENING OF FACE TO FACE APPOINTMENTS
Week commencing 5th July 2021
As we come out of the restrictions from the COVID pandemic we are making plans to gradually increase the access to face-t-face appointment by direct patient booking, starting week commencing 5th July 2021.
As you know the surgery has remained open throughout the pandemic at our main site and we have conducted face-to-face appointments throughout the year. Until now these have been booked by GPs themselves after telephone consultations to ensure safety. And under careful protocols for the Nursing Team, who again have been seeing many patients face-to-face throughout the last 15 months. We have provided more appointments in the last year than ever before. The surgery team have also been instrumental in setting up and delivering the COVID vaccination programme in our area.
We also recognise that the branch sites have largely been closed for over a year and we need to try and start the re-opening process. We have made initial plans for face-to-face appointments to commence at each branch:-
- Micklefield Surgery - From week commencing 5th July 2021, appointments will be available with GPs on Monday, Wednesday and Friday PM, medication collections will continue on Tuesday and Thursday afternoons.
- Thorpe Willoughby - From Tuesday 13th July 2021, we will have GP and Nurse appointments available on Tuesday afternoons, initially.
However, we recognise that for routine and on-going chronic care some patients would like to book an appointment with their chosen GP and meet with them face-to-face. Other patients have found the process of telephone, video and online appointments much more convenient. Therefore, as we move to a new appointment system as restrictions reduce, we want to retain all options for patients so that access is in a way that suits each patients best. We will therefore continue to offer telephone appointments as well as re-introducing face-to-face routine appointments. We will continue to have urgent appointment slots every day as we always have. We also have an online access option on the home page below, for patients to use 24 hours a day. This is titled "Online Patient Triage" to give further flexibility to patients.
We will continue to adhere with NHS & Government guidelines on infection prevention & control and PPE requirements, so this will mean some reduction in capacity within the surgery and may slow clinicians down on occasions. We ask for your support in understanding this and continue to wear a face mask when visiting the surgery.
We would also ask you to please respect the frontline staff booking these appointments for you, they have been working incredibly hard and demand is at the highest levels, they want to provide the appointments that are needed but need to work within the guidelines and protocols that GPs have set and require, so please treat them with respect when speaking to them.
Please remember there are also other care providers that can assist you with minor illnesses and injuries:-
- NHS 111
- Urgent Treatment Centres (Selby, York & Leeds)
Sometimes we may direct you to a different service, this is not because we don't want to see you, but it will be because this is the most suitable service for your needs. For example, the MSK service for physiotherapy or IAPT for some low mood and support/coping strategies.
When booking your appointment, staff will remind you that if you develop any symptoms associated with COVID-19 prior to your face-to-face appointment, that you do not attend your appointment, but ring us to arrange a telephone appointment instead. We will monitor and review all these changes for safety and viability so that we can provide the best service we can within the current restrictions.
Thank you all for your support over the last year.
Telephone lines down 19th May 2021
Unfortunately we are having difficulties with our telephone lines and patients are unable to get through. We are aware of the problem and BT are urgently looking into the issue. Please accept our apologies. The phone lines will be reconnected as soon as the problem has been identified. Thank you
PROOF OF COVID-19 VACCINATION FOR TRAVEL
Please DO NOT contact the surgery for proof of your COVID-19 vaccination. We cannot provide letters showing your COVID-19 vaccination status.
Please read below as to what you should do.
From 17th May international travel will be permitted to a limited number of countries and in some cases proof of Covid-19 vaccination will be required. The mechanism for proving your vaccine status is:-
- Through the NHS app via mobile devices such as a smartphone or tablet, proof of your COVID-19 vaccination will be shown within the NHS App. We recommend that you register with the App before booking international travel, at least 2 weeks before your departure date and once you've had a full course of vaccinations, which is currently 2 doses of an approved vaccine.
- By calling 119. For those who cannot access the NHS app you can request written proof that you have received your Covid-19 vaccination by contacting the NHS on 119,. A letter will be posted to you. This must be at least 5 days after you've completed your full course of the vaccine which is currently 2 doses of an approved vaccine. We expect the letter to take up to 5 working days to reach you.
You can find out more about the NHS app, the 'Green' and 'Red' list of countries, what you should do before and after travelling etc by clicking here
THURSDAY 1st APRIL - MICKLEFIELD COLLECTIONS WILL BE AVAILABLE BETWEEN 2PM AND 5.45PM
Covid Vaccine Ages 50 and over
Mass vaccination centres will now vaccinate anyone over 50.
These are at Askham Bar in York and Elland Road in Leeds and run 7 days a week.
If you are unable to travel please let us know and we will try to arrange a vaccine at our designated site at Tadcaster Health Centre.
We will not be contacting any more patients in this group as we have been told to move onto cohort 6 from next week. These are our patients who are assessed as at risk such as those with long term conditions.
Covid Vaccine Health and Social Care Workers
Until 28th February eligible health and social care workers can book via the link below to go to a mass vaccination site.
The guidance from the NHS is below:
When using the online or telephone service, social care workers will need to selfdeclare at the point of booking and will be asked for identification and written authorisation when they attend their vaccination appointment. This includes a work photo ID card, authorisation letter from the local authority, a signed letter of authorisation from their employer or wage slip that is dated within the last 3 months. Where work photo ID is not available, alternative photographic identification is required to support verification.
The following are, however, not eligible within this priority group as defined by the JCVI:
• Administrative staff who do not have any direct contact with clients.
• Social care workers working with children who are not considered priority within the context of the JCVI priority cohorts 1-9 (children under 16 who do not have underlying health conditions leading to greater risk of disease or mortality and children who have no underlying health conditions).
• Unpaid carers
• Teachers and teaching
Covid Vaccine For Older Adults
What to expect after your vaccination
North Yorkshire Breast Screening Programme 2020
The Breast Screening Service is coming to our area shortly and all those eligible will be receiving a letter inviting them to make an appointment.
The National breast screening service is free and all women aged 50 years up to their 71st birthday are invited for breast screening every 3 years.
The breast screening service have drawn up posters for your information, click here for information all about breast screening, what it entails and who is eligible. Click here for what to do when you receive your letter, or if you are a newly registered patient at the practice.
Please note: Women over 71 years no longer receive breast screening. Please remain breast aware. If you notice any breast changes, speak to your GP as soon as possible.
Please remember to wear a mask or face covering to your appointment.
South Milford Surgery Coronavirus in Numbers
Throughout the COVID-19 pandemic the surgery has remained open and provided additional capacity to our patients through new digital solutions. See our Coronavirus in numbers HERE
NHS COVID-19 Free Test & Trace App
Protect your loved ones and download the app. The new NHS COVID-19 app, is now available to download for free in England and Wales and is the fastest way to see if you're at risk from coronavirus. The faster you know, the quicker you can alert your loved ones and community.
To download the app go to: The NHS COVID-19 Test & Trace app download site
Flu Vaccinations Plan - September 2020
This year we have to follow social distancing guidelines to ensure the safety of all our patients and staff. We are offering the unique opportunity for you to attend our new drive-through and walk-through flu vaccination clinics. These will enable us to maintain safe social distancing measures and minimise the potential for cross infection. The entire drive-through procedure will take place in the comfort of your own vehicle.
To take up this offer you MUST have a pre-booked appointment. Everyone who is eligible needs to book an appointment, which you can arrange by contacting the surgery from 3rd September 2020 onwards. Please note this is one appointment per person and not one appointment per vehicle.
To find out more about eligibility, the dates and times these clinics will be held, and when they can be booked from, please click HERE
We ask that you show courtesy and respect to all our staff when booking or attending the flu clinics.
COVID-19 Latest Patient Notice
General practice has undergone a lot of changes this year. This has been a challenge for both patients and staff and we appreciate everyone's co-operation and patience during this difficult time.
We would like to give you an update on the current situation within the practice, and how this may affect you.
Attending the practice
Patients should not come down to the practice without a prior appointment. To avoid attending the practice unnecessarily, please consider the following:
- Do you have a nominated pharmacy so that you don’t need to come and collect your prescriptions?
- Are you using SystmOnline or the NHS app to order your prescriptions?
- If you are struggling to get through on the telephone, did you know you can contact the practice using eReception?
If you do need to attend the surgery, please:
- follow the instructions on social distancing
- wear a face mask or face covering
- and follow any instructions given by our Reception staff
We would like to thank all our patients for their continued understanding and hope they are safe and well.
National Diabetes Audit (NDA)
Diabetes UK is recruiting for patient representative roles (for people affected by diabetes), to join in the National Diabetes Audit (NDA) One of the world's largest annual clinical audits, the NDA regularly collects information from GP practices and hospitals to measure how well they are performing. This information is then used to improve care.
If you would like to be involved please register your interest by clicking on the National Diabetes Audit (NDA) link above and follow the instructions.
Closing date for applications is 12 noon on Friday 28 August 2020.
Accessing Dental Care - 8 June 2020
Facebook & Twitter
South Milford Surgery is now on Twitter and Facebook, please like and share, either at the bottom of the Home page or click on the links below:-
SM Facebook link - SM Twitter link
Hearing Aid Battery Shortage
Due to delivery issues, we are running very low on hearing aid batteries. If you require new hearing aid batteries please ring Tel: 01904 726741 and leave your name and address, the batteries will then be posted directly to you.
COVID-19 (Coronavirus) March 2020
March 2020 (updated 26.03.2020)
Due to the Coronavirus outbreak, we are experiencing some operational issues and the health and safety of our patients and staff is of the utmost importance to us.
During the current Coronavirus (COVID-19) restrictions, we are asking all patients to avoid attending the Surgery wherever possible. We are still dispensing medication for collection from the surgery, but home delivery of your medication can be put in place if required.
We ask all patients to please use their SystmOne access or the NHS App for ordering of repeat prescriptions. Prescription requests are currently still being managed within our usual time frames, however, our Community Pharmacy colleagues are experiencing very high demand and we would ask that you give them additional time in which to prepare your prescription.
We are aware that the demand for appointments and reassurance is increasing, as patients become more concerned. In order to manage the volume and to protect both ourselves and patients we are temporarily adjusting the appointment system.
ALL patients will now be triaged by a same day telephone call. GPs will have the option to still see the patient once they have assessed the case over the telephone.
Appointments with the Nursing team are being offered on a reduced basis.
If your problem can wait until the Covid-19 outbreak is over, then thank you for waiting and contact us once the outbreak is over.
Our Thorpe Willoughby Branch has been temporarily closed. Please do not go to the surgery.
If you feel your problem cannot wait until the Covid-19 crisis is over, please ring the surgery and if a face to face appointment is deemed necessary, you will be asked to come to South Milford Surgery.
Our Micklefield Branch will be closed temporarily from Monday 30th March 2020. Please do not go to the surgery.
This is due to the loss of clinicians due to self-isolating requirements and to protect staff dispensing medication which is an essential service to maintain. All patients will access the triage telephone appointment system and visits will be made to any patients in Micklefield who cannot attend at South Milford if a face to face appointment is required, All medication for Micklefield patients will be delivered and we have a delivery service in the village every Monday to Friday. We will review this decision regularly and will re-open the branch as soon as possible.
We are attempting to reduce the footfall in the surgery and therefore reduce exposure to any patients or staff.
We're sure you will appreciate this is a constantly evolving situation and all our plans are being made to ensure we protect the patients and our staff as best we can.
Thank you for your understanding during this difficult time
The Partners: Dr Steve Lovisetto, Dr Peter Kemp, Mrs Stephanie Drury
NHS GUIDANCE FOR COVID-19 (CORONAVIRUS) Updated 24 March 2020
STAY AT HOME AND STOP CORONAVIRUS SPREADING !!!
Everyone MUST stay at home to help stop the spread of Covid-19.
This includes people of all ages, even if you do not have any symptoms or other health conditions.
Anyone can spread coronavirus. YOU MUST NOW:
- Only go out when absolutely necessary for food, medicine, essential work or exercise.
- Always stay 2 metres apart.
- DO NOT meet others outside your household, even friends and family.
We ask all patients requiring health advice and reassurance about COVID-19 to use the NHS website https://www.nhs.uk/conditions/coronavirus-covid-19/ for the most up to date guidance including isolation advice.
Hospital Out-Patient Appointments and Referrals during COVID-19
In line with well-established plans, every hospital in England has now been asked to suspend all non-urgent elective operations and outpatient appointments, with some other procedures likely to be rescheduled to reduce spread and maximise the NHS's ability to manage the pandemic and meet the government's movement restrictions. People who are affected will be contacted by the relevant department as soon as possible.
Emergency cases and cancer treatments will be carrying on as normal, but we know many people waiting for treatment will be disappointed or worried. If you have been referred urgently to secondary care, including for suspected cancer, it is very important that you still attend these appointments. However, i you have symptoms of coronavirus or are self-isolating, please contact the relevant hospital department in advance via the telephone number on your appointment letter for their advice.
We are all facing an unprecedented and challenging time and this may make us feel anxious, fearful and helpless. This is completely understandable. You may be worried about how COVID-19 will impact on your wellbeing and that of your family and friends. The NHS Every Mind Matters campaign has expert advice and top tips on how to look after your mental wellbeing during the coronavirus (COVID-19) outbreak. It also includes guidance if you're feeling worried or anxious about the outbreak. Please visit:https://www.nhs.uk/oneyou/every-mind-matters/
Regular Coffee Mornings - with invited speakers
We will be holding coffee mornings with invited guest speakers from the NHS and outside bodies on a regular basis in 2020. The coffee mornings will be held every 1st Tuesday of each month in South Milford Village.
The coffee mornings have been postponed until the restrictions due to the COVID-19 pandemic have been lifted.
Autumn/Winter Newsletter 2019
Read our Autumn/Winter 2019 Newsletter here
York District Hospital Open Day - September 2019
York Hospital is holding an Open Day in September and welcomes you to find out more about the daily life of your local hospital. It's a free event and there are lots of things to see and learn about. You can learn basic CPR, meet the Scientists, take a tour of the mortuary and much, much more! To find out more click here
Dr Anne Mackenzie retires after 33 years
After 33 years working within the NHS, Dr Anne Mackenzie retired on 26th July 2019. She will be missed by patients and staff alike. We wish her well in her retirement.
Spring/Summer 2019 PPG Newsletter
Read our Spring/Summer 2019 newsletter here
Medications and Brexit
As Brexit approaches, the Government is working closely with the NHS and suppliers to make sure medicines and medical products continue to be available in all scenarios. NHS England has published a Frequently asked questions document, answering queries about how medications will be affected by Brexit.
New Telephone System - 31st January 2019
The surgery's new telephone system commenced 31st January 2019. We are working hard to try and make this as seamless as possible, but please be aware there may be a few teething problems during the changeover period.
Micklefield Branch Refurbishment - January/February 2019
We are pleased to announce that we will be making substantial improvements to the Micklefield branch. This will give us improved and increased clinical space for use, in light of the housing developments likely to be built in the village.
The works will be done between 9th January and 8th February 2019, during this time we will only have one clinical room available. GP surgeries will continue as normal but we will have very limited nurse/HCA/blood appointments. Additional clinics will be on at South Milford and we ask if any patients who could get to South Milford go there, so that the few appointments can be used by those with mobility issues.
Many thanks for your understanding during this period.
Prescribing Over the Counter medication has changed
Did you know the NHS has been spending around £136 million a year on prescriptions for medicines that can be bought over the counter from pharmacies or supermarkets. After national consultation, NHS England have implemented national guidance and are asking GPs, nurses and pharmacists not to routinely prescribe medicines for a range of minor health concerns. For the majority of patients nothing will change and the GP decision will be on a case by case basis.
Please help the NHS use its resources sensibly. Rather than going to your GP, why not visit your pharmacy first, who can offer help and advice to manage minor health concerns.
Read the NHS leaflet for more information:- NHS Over the Counter leaflet
Spring/Summer 2018 PPG Newsletter
Read our Spring/Summer newsletter