Practice Policies

Confidentiality & Medical Records

Locked blue folderThe Practice complies with Data Protection and Access to Medical Records legislation.  Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you eg. from district nurses and hospital services.
  • To hep you get other services eg. from the social work department.  This requires your consent.
  • When we have a duty to others eg. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services eg. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, you can register with the national data opt-out scheme at: 

Reception and administration staff require access to your medical records in order to do their jobs.  These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practitioners and the Practice required for disclosure under this Act, can be made available to the public.  All requests for such information should be made to the Practice Manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made in writing by completing a Subject Access Request (SAR). No information will be released without patient consent, unless we are legally obliged to do so. To download a Subject Access Request (SAR) form go to our GDPR & Your Information page by clicking here


Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong sometimes, resulting in a patient feeling that they have a genuine cause for complaint.  If this is so, we would wish for the matter to be settled as quickly, and as amicably as possible.

To pursue a complaint please contact Mrs Pauline Tidswell, Patient Services Manager, in the first instance, who will deal with your concerns appropriately.  Further written information regarding the complaints procedure is available from reception or on our Compliments & Complaints page by clicking here

Violence & Abusive Behaviour

The Practice follow an NHS policy of zero tolerance regarding violent and abusive behaviour towards its doctors, staff and persons present on the premises.  Any violent or abusive behaviour will be taken seriously and you may be requested to leave the Practice with immediate effect.  The practice has the right to remove violent or abusive patients from the list in line with the PMS agreement regulations 2004, schedule 5, paragraph 19. Violence in this context, includes actual or threatened physical violence or verbal abuse which leads to fear for a persons safety.  In this situation, we will notify the person in writing of their removal and record in the patient's medical records the fact of the removal and the circumstances leading to it.  Any incident will be fully investigated and the decision to remove a patient from the Practice list will be in line with the PMS agreement.

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