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Covid-19 digital screen

IMPORTANT PATIENT NOTICE

COVID-19 (Coronavirus) - Updated 27th March 2020

Due to the Coronavirus outbreak, we are experiencing some operational issues and the health and safety of our patients and staff is of the utmost importance to us.

During the current Coronavirus (COVID-19) restrictions, we are asking all patients to avoid attending the Surgery wherever possible.  We are still dispensing medication for collection from the surgery, but home delivery of your medication can be put in place if required. 

We ask all patients to please use their SystmOne access or the NHS App for ordering of repeat prescriptions.  Prescription requests are currently still being managed within our usual time frames, however, our Community Pharmacy colleagues are experiencing very high demand and we would ask that you give them additional time in which to prepare your prescription.

We are aware that the demand for appointments and reassurance is increasing, as patients become more concerned.  In order to manage the volume and to protect both ourselves and patients we are temporarily adjusting the appointment system.

ALL patients will now be triaged by a same day telephone call. GPs will have the option to still see the patient once they have assessed the case over the telephone.

Appointments with the Nursing team are being offered on a reduced basis.

If your problem can wait until the Covid-19 outbreak is over, then thank you for waiting and contact us once the outbreak is over.

Our Thorpe Willoughby Branch has been temporarily closed.  Please do not go to the surgery.

If you feel your problem cannot wait until the Covid-19 crisis is over, please ring the surgery and if a face to face appointment is deemed necessary, you will be asked to come to South Milford Surgery.

Our Micklefield Branch will be closed temporarily from Monday 30th March 2020.  Please do not go to the surgery.

This is due to the loss of clinicians due to self-isolating requirements and to protect staff dispensing medication which is an essential service to maintain.  All patients will access the triage telephone appointment system and visits will be made to any patients in Micklefield who cannot attend at South Milford if a face to face appointment is required,  All medication for Micklefield patients will be delivered and we have a delivery service in the village every Monday to Friday.  We will review this decision regularly and will re-open the branch as soon as possible.

We are attempting to reduce the footfall in the surgery and therefore reduce exposure to any patients or staff.

We're sure you will appreciate this is a constantly evolving situation and all our plans are being made to ensure we protect the patients and our staff as best we can.

Thank you for your understanding during this difficult time

The Partners: Dr Steve Lovisetto, Dr Peter Kemp, Mrs Stephanie Drury

NHS UPDATE FOR COVID-19 (CORONAVIRUS)

Updated 26 March 2020 

STAY AT HOME AND STOP CORONAVIRUS SPREADING !

Everyone MUST stay at home to help stop the spread of Covid-19.

This includes people of all ages, even if you do not have any symptoms or other health conditions.

Anyone can spread coronavirus.  YOU MUST NOW:

  •  Only go out when absolutely necessary for food, medicine, essential work or exercise.
  • Always stay 2 metres apart.
  •  DO NOT meet others outside your household, even friends and family.

We ask all patients requiring health advice and reassurance about COVID-19 to use the NHS website https://www.nhs.uk/conditions/coronavirus-covid-19/ for the most up to date guidance including isolation advice.

HOSPITAL OUTPATIENT APPOINTMENTS AND REFERRALS DURING COVID-19

In line with well-established plans, every hospital in England has now been asked to suspend all non-urgent elective operations and outpatient appointments, with some other procedures likely to be rescheduled to reduce spread and maximise the NHS's ability to manage the pandemic and meet the government's movement restrictions.  People who are affected will be contacted by the relevant department as soon as possible.

Emergency cases and cancer treatments will be carrying on as normal, but we know many people waiting for treatment will be disappointed or worried.  If you have been referred urgently to secondary care, including for suspected cancer, it is very important that you still attend these appointments.  However, if you have symptoms of coronavirus or are self-isolating, please contact the relevant hospital department in advance via the telephone number on your appointment letter for their advice.

We are all facing an unprecedented and challenging time and this may make us feel anxious, fearful and helpless.  This is completely understandable.  You may be worried about how COVID-19  will impact on your wellbeing and that of your family and friends.  The NHS Every Mind Matters campaign has expert advice and top tips on how to look after your mental wellbeing during the coronavirus (COVID-19) outbreak.  It also includes guidance if you're feeling worried or anxious about the outbreak. Please visit: https://www.nhs.uk/oneyou/every-mind-matters/

Catch it Bin it Kill it media

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Welcome to South Milford Surgery

This site is for patients at South Milford Surgery including our branch sites at Micklefield and Thorpe Willoughby

SMS Surgery photoSouth Milford Surgery is a 3-partner, semi-rural practice, situated in the village of South Milford located within the District of Selby.

Practice Philosophy

The Doctors, Nurses and staff at South Milford Surgery are dedicated to providing high quality health care in a friendly, professional and modern setting, to all its patients, whatever  their needs.

We are confident that our website will provide  clear and concise help and give our patients the information they require in an easy and convenient format.  It has been designed with the patient's needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur, as well as providing specialist management of long term conditions and clinics covering a wide range of healthcare issues.  The technology also means you can now do a lot of things from the comfort of your own home such as order repeat prescriptions, book or cancel an appointment online if you are registered for this service.  You can also use eReception below to book routine appointments or if you have an enquiry regarding you medication etc anyone registered at the practice can use this service.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided.  This partnership philosophy extends even further and our active  Patient Group exists to make sure that patient needs and the practice offering, are always heading in the same direction.

Print out our surgery Patient Information Booklet  for more information about the surgery. 

Please read our Patient Services Team Charter and how we can work together in partnership.


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COFFEE MORNINGS - ALL INVITED - COME ALONG AND JOIN US

Coffee cup picThe Surgery will be holding coffee mornings with invited guest speakers from the NHS and outside bodies on a regular basis in 2020. The coffee mornings will be held every 1st Tuesday of each month in South Milford Village. The next coffee morning is on Tuesday 7th April 2020.  If you would like to come along and join us please click on the link Coffee Morning April 2020 for more information about the invited speaker, venue and times. 

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EXTRA CLOSURE DAYS 2020

As well as Public Bank Holidays, the Practice also closes from time to time for staff education and training, this is externally organised by the NHS Vale of York Clinical Commissioning Group and is in line with all GP Practices within the Vale of York CCG.

On the following afternoons the Surgery will be closed for staff training from 12:00 noon:-

  • Thursday 16th January 2020
  • Thursday 30th April 2020
  • Tuesday 7th July 2020
  • Thursday 15th October 2020

When calling the surgery after 12:00 noon on any of the above dates, please listen carefully to the recorded message.

Please ensure you allow plenty of notice for ordering repeat medication


eReceptionInstead of ringing Reception
you can now contact us via

eReception

from your computer, tablet or smartphone

eReception is available 24 hours a day 7 days a week to enable patients to contact the practice.  We can only reply to your enquiries between 8am and 5pm Monday - Friday.  Outside these hours we will respond the next working day.  Weekend submissions will be dealt with on Monday.

We would normally reply to you by text, e-mail or telephone with a resolution to your enquiry.  Click here to access eReception or click the icon above.

Please be aware that if you have requested to be contacted by email, please be sure to check your junk / spam folder.

Please note:    eReception should only be used for routine enquiries - please do NOT use eReception for urgent matters.  If your matter is urgent please speak to reception directly either by phone or in person at the surgery.
Please also be aware that if you are wanting to book an appointment with a GP or a nurse, eReception is for ROUTINE appointments ONLY and these may be up to 4 weeks in advance


SystmOnline LoginClick on the icon to login to your SystmOnline account

19th March 2020

Due to the COVID-19 crisis, the online service is temporarily "out-of-service".  All appointments are by telephone triage ONLY.  You can still use eReception for routine queries.

Thank you for your patience and understanding during this difficult time.

You need to be registered for SystmOnline to use this service.

To register you will need to complete a "SystmOnline Application" form.  Go to the Patient Resources page here where you will be able to print and complete the form.

Once registered, if you have a Smartphone, you can download the SystmOnline mobile app which is available for Apple and Android devices free of charge from the relevant app store.


Online Survey Patient Survey

Please complete our very short patient survey, your answers will help to improve the service.

If you booked an appointment in the last 6 months please click here

If it was more than 6 months ago please click here


Leave a Review

Please leave a review of the surgery on the NHS Website, this helps us understand which services are working well and which need improvement. It also helps new patients decide which surgery might suit them best. To leave a review please click on the link here. NHS Website - Review South Milford Surgery

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For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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